Care Options

Understanding how a patient’s needs determine what care they require.

This page is about our Care Options. This is known in the industry as ‘Client Classification’ and helps standardise care across different services and providers. This will give you some indication as to the level of care that may be required.

This is a generic form generated using information gathered from various sources and regulating organisations for our industry. Please understand that not all of the bullet points listed on the form will apply.

Although there may be areas of need and normal life is being affected, the majority day-to-day activities are still possible and the person has the most support systems in place. Low need is when:

  • There is or will be an inability to carry out one or two personal care or domestic routines; and or

  • Involvement in one or two aspects of work, education or learning cannot or will not be sustained

  • One or two social support systems or relationships cannot or will not be sustained

  • One or two family and other social roles and responsibilities cannot or will not be undertaken.

These are circumstances that affect some normal day to day activities and cause some concern. Moderate need is when:

  • There is, or will be, an inability to carry out several personal care or domestic routines

  • Involvement in several aspects of work, education or learning cannot or will not be sustained

  • Several social support systems and relationships cannot or will not be sustained

  • Several family and other social roles and responsibilities cannot or will not be undertaken

These are circumstances where there is significant level of need and the majority of the normal day to day activities are affected. There is a substantial risk to the person or others now or in the foreseeable future and without the provision of support a critical risk will develop. Substantial need is when:

  • There is, or will be, only partial choice and control over the immediate environment

  • Abuse and neglect has occurred, or will occur,

  • There is, or will be, an inability to carry out the majority of personal and domestic routines,

  • Involvement in many aspects of work, education or learning cannot, or will not, be sustained,

  • The majority of social support systems and relationships and cannot or will not be undertaken.

These are the most serious and extreme circumstances. There may be a risk to life and / or high risk that the person will not be able to remain in their current accommodation. Such people, due to their condition, may be unable to protect themselves from the risk of serious accident to harm, including self-harm. Support is needed to prevent the development of an avoidable health condition or to prevent such a condition becoming worse. There may be a risk where even the most basic essential tasks cannot be carried out. This may be an immediate problem or one very likely occur without urgent intervention. Critical need is when one or more of the following may occur:

  • Life is, or will be threatened

  • Significant health problems have developed or will develop.

  • There is, or will be, little or no choice and control over vital aspects of the immediate environment

  • Serious abuse or neglect has occurred or will occur

  • There is, or will be, an inability to carry out vital personal care of domestic routines

  • Vital involvement in work, education or learning cannot or will not be sustained,

  • Vital social support systems and relationships cannot or will not be sustained

  • Vital family and other social roles and responsibilities cannot or will not be undertaken.

SafeGood x

EffectiveGood x

CaringGood x

ResponsiveGood x

Well-led Good x

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